5 Customer Experience Trends for 2023

Amidst a global pandemic, social distancing, and remote workforces – one thing has become abundantly clear. The customer experience is more important than ever before. In a recent study, 86% of buyers are willing to pay more for a great customer experience. As we move into 2023 and beyond, businesses need to start planning for the future of customer experience. Here are 5 customer experience trends that will shape 2023 and beyond. 

Increasing Accessibility 

As the world becomes more connected, businesses will need to find ways to meet their customers where they are. This may include expanding their online presence, creating apps, or increasing their social media presence. Customers should be able to reach your business 24/7 through the channels they prefer.